Thank you for visiting www.swimcoachdavid.com, (hereinafter referred to as the "site"). Please read the following information carefully before using the site. The access to the site as well as its use is subject to the following terms and conditions as described below. Your continued access to our site implies that you agree to comply with and be bound by the following conditions. Information on this website is for informational purposes.
Privacy & Security
SWIM.COACH.DAVID uses the EMS Postal Service for domestic and international delivery. Please see the chart below for shipping options. SWIM.COACH.DAVID provides FREE SHIPPING on orders over AUD 100.00. The customer is solely responsible for the shipping expenses related to the return of any merchandise. SWIM.COACH.DAVID is not responsible for loss or damage incurred by the carrier or upon delivery. Unless otherwise requested shipments from SWIM.COACH.DAVID do not carry the requirement of signature upon delivery. Please note that your order will be shipped only once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification. Make sure to double check your billing and shipping address when placing an order. SWIM.COACH.DAVID is unable to reroute packages. Prices displayed on the website are exclusive of taxes. If you are shipping within AUSTRALIA, sales tax will only be charged on orders. Upon the completion of checkout, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
If client is shipping to a destination outside AUSTRALIA, tax, customs and import duties will be levied by the client’s local government in addition to SWIM.COACH.DAVID shipping cost. All additional taxes and fees are the responsibility of the client. This can range from 10% to 40% of the order value. Items will be shipped from Brisbane AUSTRALIA, with an official invoice declaring the exact total of merchandise purchased in AUD. Clients who receive orders internationally are responsible for all freight and customs charges associated with their orders. All orders shipped outside of AUSTRALIA are final sale. Please allow up to 3 weeks for delivery.
Refunds & Returns
SWIM.COACH.DAVID will exchange or refund non-discounted items received by SWIM.COACH.DAVID within 14 days of receipt of order. After 14 days orders of non-discounted items can be returned for store credit, up to 30 days from order receipt. All items must be unworn and in perfect condition. Please request a Return Authorisation (RA) number by emailing firstname.lastname@example.org. Include your order #, date of purchase, and reason for return. Clearly write the RA on the outside of the package, using original packaging when possible. Customers are responsible for return shipping costs. Your account will be credited within 10 days of receiving your return. All refunds will be issued in the same form as the original payment. If there was error on the part of SWIM.COACH.DAVID, or you received damaged product, you will be reimbursed for all shipping charges. Please note that SWIM.COACH.DAVID will not accept liability for shipping loss or damage of returned goods. Unless otherwise stated on product page, discounted items are eligible for exchange or store credit only. This is also the case for items purchased at a discount during Promotional Events (i.e. site wide discounts). Items must be returned back to SWIM.COACH.DAVID 14 days from receipt of order. Returns of discounted items must follow the same qualifications as non-discounted items (see above). SWIM.COACH.DAVID will not hold items for exchange.
SWIM.COACH.DAVID does not provide refunds on LTS (Learn to Swim), Swim Squad, and Private Lesson fees. All prices are Australian Dollars (AUD).
SWIM.COACH.DAVID is not able to alter or cancel orders once they have been placed. Refused packages will be assessed and charged a restocking fee. SWIM.COACH.DAVID will honour price adjustments for merchandise purchased no more than 3 days before the start of the initial sale/ promotional period. Adjustments will be issued as store credit. No price adjustments will be made on items originally purchased at discount or during a temporary promotional period.
Copyright, Trademark, & Intellectual Property
This site and its contents are protected by copyright, registered trademarks and/or other intellectual property rights. The contents are either the property of SWIM.COACH.DAVID or its affiliated companies, or are used with the approval of their owners. Such content includes, but is not limited to, all photographs, images, illustrations, texts, video clips, audio clips, drawings, logos, registered trademarks, graphics and other materials appearing on this site, as well as the software used for designing and implementing the site. All rights are reserved worldwide. The SWIM.COACH.DAVID name and brand, as well as all the other brand names associated with SWIM.COACH.DAVID mentioned on this site, whether registered or not, are trademarks or international service marks of SWIM.COACH.DAVID. You may download or reproduce information appearing on this site solely for personal and non-commercial purposes. The downloading or reproduction of any document or software gives you no right, title or interest with respect to such documents or software. With the exception of personal and non-commercial use, you are prohibited from reproducing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sale of any part of this site, any material contained on this site or any related software. Any other use of the articles contained on this site, including their reproduction for purposes other than your personal non-commercial use, modification, dissemination or reproduction, without SWIM.COACH.DAVID prior written consent, is strictly forbidden. Registrations :
Public Relations & Marketing
SWIM.COACH.DAVID reserves the right to publish, promote, advertise and market all registered SWIM.COACH.DAVID members images and swimming achievements through the official SWIM.COACH.DAVID website, social media platforms, programs, newsletters, and any other swimming documents, and/or media platforms associated with SWIM.COACH.DAVID.
This site and its contents are provided "as is" and "within the limit of their availability". SWIM.COACH.DAVID shall not be held liable and provides no guarantee of any kind, whether express or implicit, including any guarantee as to the title or the absence of malevolent programs (such as viruses, worms or trojan horses) or implicit guarantee as to trade value or suitability for a particular use, and expressly disclaims all liability and all guarantee. SWIM.COACH.DAVID shall bear no liability and cannot guarantee that the information contained on the site is accurate, complete or up-to-date, that the site contains no defect or that any such defect shall be corrected. By using this site, you agree to do so at your own risk and assume full responsibility for any impossibility to use the site, any loss of data and the costs related to any assistance or repair of any hardware and/or software used by you for connecting to the site, and you agree to hold SWIM.COACH.DAVID harmless for any damage whatsoever that may be caused by, result from or be connected to your use of the site. In cases where the applicable law does not permit the exclusion of implicit guarantees, some or possibly all of the disclaimer clauses mentioned above may not apply to you. SWIM.COACH.DAVID does not provide refunds on goods or services provided. Any issues that may arise will be resolved in a manner that is satisfactory to all parties. SWIM.COACH.DAVID will endeavour to fulfill all requirements detailed within an agreement however SWIM.COACH.DAVID does not guarantee customer satisfaction of goods and services provided. The Australian courts will have exclusive jurisdiction over any claim made within Australia.
This website is SSL compliant